We are in the business of personalized vacations, so privacy is of utmost importance to us. We are not here for your data. We assure you that we will also not spam you with unsolicited emails, messages or calls.
What personal information we collect from you and how we use it?
When browsing our site, you are not required to provide any personal information unless and until you choose to make a purchase or sign up for one of our e-mail newsletters or other services as described below.
Making a Purchase
In order to purchase travel and/or related services through our site, you must provide us with certain personal information such as your name, payment instrument details such as your credit card number and expiration date, credit card billing address, telephone number, e-mail address and the name or names of the person(s) travelling (if not you). We may also ask you for other personal information, such as your frequent flier numbers. We require this information to process, fulfill and confirm your reservations and transactions and keep you informed of each transaction’s status. If you are making a reservation for one or more travellers other than yourself, you must confirm and represent that each of these other travellers have agreed, in advance, that you may disclose their personal information to us.
If you choose to become a registered member of GrabJourneys.com site, you must provide your name, address, telephone number, e-mail address, a unique login name, password, and password validation, and a password hint to help you remember your password. This information is collected on the registration form for several reasons including but not limited to:
- Personal identification
- To complete holiday, air, hotel, car, and other reservations
- To allow us to contact you for customer service purposes, if necessary
- To customize the content of our site to strive to meet your specific needs; and/or
- To make product or other improvements to our site. In addition, we need your e-mail address to confirm your new member registration and each reservation you transact on our site.
GrabJourneys Mobile App
Our app will never publicly disclose any personal or sensitive data of yours related to financial or payment activities or any government identification numbers.
Access to information
Things we use –
- Your permissions for Camera and MicroPhone are required in *iOS only* to let you take photos, videos and send it to customer support in chat if their intervention is required to handle a situation.
- Your GPS location permission is required in both Android and iOS to suggest the places near your location.
As a GrabJourneys.com site member you will also occasionally receive updates from us about fare sales in your area, special offers, travel inspirations and other noteworthy items. However, you may choose at any time to no longer receive these types of e-mail messages. Please see our Opt-out Policy described below for details.
As a GrabJourneys.com site member, you can choose to complete your online profile by providing us with travel preferences, frequent – traveller or affinity numbers, credit card billing information, paper vouchers / ticket delivery address, and other personal information. This information is primarily used to assist you in making reservations quickly without having to type in the same information repeatedly.
Grab Journeys Private Limited values opinions and comments from members, so we frequently conduct online surveys. Participation in these surveys is entirely voluntary and optional. Typically, the information is aggregated, and used to make improvements to the GrabJourneys.com site and its services and to develop appealing content, features and promotions for GrabJourneys.com site members. Survey participants are anonymous unless otherwise stated in the survey.
Promotions & Sweepstakes
Grab Journeys Private Limited frequently sponsors promotions and sweepstakes to give GrabJourneys.com site members the opportunity to win great travel and travel – related prizes. Information collected by us for such activities may include contact information and survey questions. We use contact information to notify contest winners and survey information to develop promotions and product improvements to the GrabJourneys.com site.
Automatic Logging of Session Data
We automatically log generic information about your computer’s connection to the Internet, which we call “session data”, that is anonymous and not linked to any personal information. Session data consists of things such as IP address, operating system and type of browser software being used and the activities conducted by the user while on GrabJourneys.com site. We collect session data because it helps us analyze such things as what items visitors are likely to click on most, the way visitors are clicking through the site, how many visitors are surfing to various pages on the site, how long visitors to the site are staying and how often they are visiting. It also helps us diagnose problems with our servers and lets us better administer our systems. Although such information does not identify any visitor personally, it is possible to determine from an IP address a visitor’s Internet Service Provider (ISP), and the approximate geographic location of his or her point of connectivity.
From time to time we may add or enhance services available on GrabJourneys.com site. To the extent these services are provided, and used by you, we will use the information you provide to facilitate the service requested. For example, if you email us with a question, we will use your email address, name, nature of the question, etc. to respond to your question. We may also store such information to assist us in making the site the better and easier to use.
With whom (if anyone) is your personal information is shared?
When you reserve or purchase travel services through GrabJourneys.com, we must provide certain of your personal information to the airline, hotel, car – rental agency, travel agency or other involved third party to enable the successful fulfillment of your travel arrangements. However, we do not sell or rent individual customer names or other personal information to third parties. We use non-personally identifiable information in aggregate form to build higher quality, more useful online services by performing statistical analysis of the collective characteristics and behavior of our customers and visitors, and by measuring demographics and interests regarding specific areas of the Pickyourtrail.com Site. We may provide anonymous statistical information based on this data to suppliers, advertisers, affiliates and other current and potential business partners. We may also use such aggregate data to inform these third parties as to the number of people who have seen and clicked on links to their web sites. Occasionally, Grab Journeys Private Limited will hire a third party to act on our behalf for projects such as market research surveys and contest – entry processing and will provide information to these third parties specifically for use in connection with these projects. The information we provide to such third parties is protected by a confidentiality agreement and is to be used solely for completing the specific project.
How you can opt-out of receiving our promotional communications?
A member or promotion/sweepstakes entrant, on their consent, will occasionally receive e-mail and SMS updates from us about fare sales in their area, special deals and offers, newsletters, new Grab Journeys Private Limited services, and other important offerings. We hope you will find these updates interesting and informative. Of course, if you do not wish to receive any such communication, please click on the “unsubscribe” link or follow the instructions in each e-mail message or send us an email. You can also log in to ‘Your Account’ on GrabJourneys.com and make the desired changes under the Preferences section. Grab Journeys Private Limited reserves the right to limit membership to those who will accept e-mails. Members will be notified via e-mail prior to any actions taken.
What safeguards we have in place to protect your personal information?
All payments on the GrabJourneys.com site is SSL secured. This means all personal information you provide to Travel Troops Global Private Limited is transmitted using SSL (Secure Socket Layer) encryption. SSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us. The same process happens when you make travel purchases on the GrabJourneys.com site.
What other information should I know about my privacy?
In addition to the circumstances described above, Grab Journeys Private Limited may disclose the GrabJourneys.com site member information if required to do so by law, court order, as requested by other government or law enforcement authority, or in the good faith belief that disclosure is otherwise necessary or advisable including, without limitation, to protect the rights or properties of Grab Journeys Private Limited or any or all of its affiliates, associates, employees, directors or officers or when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities. In addition, if Grab Journeys Private Limited or substantially all of its assets are acquired, \ our customer information will most likely also be transferred in connection with such acquisition.