Terms & Conditions

Last Updated: July 22, 2026[cite: 4]

Welcome to GrabJourneys ("GrabJourneys", "we", "our", or "us")[cite: 4]. These Terms & Conditions govern your use of www.grabjourneys.com and the travel services provided by GrabJourneys[cite: 4]. By accessing our website or booking any travel service with us, you agree to be bound by these Terms & Conditions[cite: 4].

1. Our Services

GrabJourneys provides travel-related services including, but not limited to, domestic and international packages, honeymoon trips, family holidays, hotel reservations, flight booking assistance, airport transfers, sightseeing tours, visa assistance, and travel consultation[cite: 4]. All bookings are subject to availability and confirmation from the respective travel suppliers[cite: 4].

2. Booking Confirmation

A booking is confirmed only after receipt of the required advance payment, written confirmation from GrabJourneys, and availability confirmation from airlines, hotels, and travel partners[cite: 4]. Until confirmation is issued, package prices and availability are subject to change[cite: 4].

3. Prices

Package prices displayed on our website are indicative and may change due to airline fare changes, hotel availability, seasonal pricing, currency fluctuations, government taxes, and supplier revisions[cite: 4]. Final prices will be confirmed before booking[cite: 4].

4. Payments

Bookings may require an advance payment to secure reservations[cite: 4]. The remaining balance must be paid before the due date communicated by GrabJourneys[cite: 4]. Failure to make timely payments may result in cancellation[cite: 4].

5. Passport, Visa & Travel Documents

Travelers are solely responsible for ensuring they possess a valid passport, required visas, government-issued identification, and vaccination certificates[cite: 4]. Visa assistance provided by GrabJourneys does not guarantee visa approval, as decisions are made solely by the relevant embassy or consulate[cite: 4].

6. Travel Insurance

We strongly recommend that all travelers purchase comprehensive travel insurance covering medical emergencies, trip cancellations, lost baggage, and delays[cite: 4]. Unless specifically mentioned, travel insurance is not included in the package price[cite: 4].

7. Changes to Itinerary

GrabJourneys reserves the right to modify itineraries due to weather conditions, airline schedule changes, local regulations, operational requirements, safety concerns, or force majeure events[cite: 4]. Suitable alternatives will be provided where possible[cite: 4].

8. Cancellations & Refunds

Cancellations and refunds are governed by our Cancellation & Refund Policy[cite: 4]. Applicable supplier policies also apply[cite: 4].

9. Customer Responsibilities

Travelers agree to provide accurate booking information, carry all required travel documents, follow airline and local regulations, respect local customs, and arrive on time for scheduled activities[cite: 4].

10. Third-Party Suppliers

GrabJourneys acts as an intermediary between travelers and independent travel suppliers[cite: 4]. Each supplier operates under its own terms and conditions, and GrabJourneys is not responsible for delays or service interruptions caused by third parties[cite: 4].

11. Limitation of Liability

GrabJourneys shall not be liable for any loss, damage, delay, or expense arising from flight delays, weather conditions, pandemics, force majeure, or third-party acts[cite: 4]. Our liability shall be limited to the amount paid directly to GrabJourneys for the affected service[cite: 4].

12. Force Majeure

GrabJourneys shall not be held responsible for delays or cancellations resulting from earthquakes, floods, pandemics, travel restrictions, civil unrest, or airline strikes[cite: 4].

13. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India[cite: 4]. Any disputes shall be subject to the exclusive jurisdiction of the competent courts in the city where GrabJourneys is registered[cite: 4].

14. Contact Us