A. Client refers to the person(s) who booked the reservation either in their own name or on their behalf.
B. Peculiar Travels OPC Pvt. Ltd. markets their services under the moniker Grab Journeys.
C. The term "Independent Contractors" refers to any business chosen to provide services to the Client, including any hotelier or hotel owner, owner of any airline, shipping company, railway, ferryboat, coach, or other business.
D. A domestic or international trip or tour arrangement is a journey made possible by Grab Journeys that is made possible within India, including but not limited to brochure tours, special tours, packages, cruises, sightseeing, etc.
E. Tour Cost is the total cost of all the services the client used throughout his domestic trip.
F. By "brochure," we mean any catalogue, pamphlet, email, or other material that contains information about the schedule and activities of the domestic tour.
G. An infant is a person under the age of two, and a kid is a person who is between the ages of two and twelve. For some locations, there may be a range in child ages.
VEHICLES / SITTING
A. Air-conditioned/air-cool vehicles are used for transfers and local sightseeing on domestic and international tours. There are no assigned seats; seating is first come, first served.
B. PLEASE NOTE THAT AC WILL NOT WORK IN HIGH HILLS AND NO CLAIMS TO THIS REGARD SHALL BE ENTERTAINED.
C. It is advised not to leave any valuable personal items behind when boarding or exiting the coach if the client is carrying any. In the event that such items are lost from the coach, Grab Journeys won't be held accountable or responsible. Client is solely responsible for all baggage and personal items at all times and under all conditions.
D. The client is responsible for paying for any damage to the car incurred while travel as a result of their own (willful or negligent) activities, and Grab Journeys is under no circumstances accountable.
E. The drivers of the cars are subject to strict regulations, such as daily and weekly driving time limits, required rest periods, etc. In order for the driver to finish the trip, clients must closely follow the daily schedule set forth. Under no circumstances can the client receive a refund if they miss a scheduled sightseeing activity because of their own delays.
F. Depending on group size, a vehicle will be provided.
ACCOMMODATION FOR CHILD BELOW 12 YEARS OF AGE
A child under the age of 12 who has made a reservation for a domestic or international tour and paid the special rate without a bed will not, under any circumstances, be given a bed at the hotel while on the tour.
B. Grab Journeys will not issue a refund or provide any other type of compensation in the event that a client changes their lodging while on a domestic or international tour. Additionally, the client would be responsible for paying any additional fees incurred as a result of the alterations made to the accommodation that were previously specified.
A. If the rate significantly changes before departure or before a booking is confirmed, the domestic/international tour price is subject to increase without prior notice, and the customer will be obliged to pay the new tour price before departure or booking confirmation.
B. Grab Journeys makes every effort to ensure that the client's itinerary is as convenient and comfortable as possible while finalising it for them. Grab Journeys would, however, notify the client in advance of the client's departure on the domestic tour if the itinerary were to change. Information will be sent to the client's contact information provided at the time of booking. Grab Journeys disclaims all liability for any claims resulting from non-receipt of information if the specified contact number cannot be reached or the email address cannot be accessed or does not belong to the Client.
C. In addition, if there is a change to the client's itinerary after leaving on a domestic tour that is out of Grab Journeys' control, Grab Journeys must notify the client as soon as it happens. Any loss a client may incur as a result of such a change is not the responsibility of Grab Journeys in any way.
D. Grab Journeys reserves the right to make a claim for any additional costs incurred as a result of itinerary changes or delays brought on by events outside of Grab Journeys' control.
E. Grab Journeys retains the right, without incurring any liability, to modify, adjust, vary, or remove any specific departure, advertised excursion, or substitute a hotel of like calibre.
F. Grab Journeys has the right to change the itinerary as needed for the convenience of the customers. All other services, however, will stay the same.
G. Grab Journeys will not be held responsible for refunding any monies paid for any activities that the customer misses out on during the domestic tour owing to his or her own delays.
H. At the client's request, Grab Journeys does not guarantee that the itinerary will vary; this is dependent on availability. The client agrees to cover any additional costs incurred as a result of any itinerary changes made at their request:
● Refunds will be handled by the client's travel agent or our preferred sales agent (PSA) for reservations made through them.
● Within 30 working days after the date of cancellation, the refund will be handled. There will be no interest added on the sum.
● If a refund is delayed for reasons outside of Grab Journeys' reasonable control, Grab Journeys is not responsible.
● Any services that are not used (such as meals, entrance fees, optional tours, hotels, Sightseeing, etc.) are not refundable.
CONDITIONS OF TRAVEL
A. The Tour Program must be rigorously adhered to by the client. If a client does not join the group at the start of the trip, does not join the group on schedule, joins the group later, or quits the group before the tour ends, there will be no refund. It should be emphasised that for all intents and purposes, it is the Client's obligation to arrive at the Tour's starting point and register with a Grab Journeys representative at the designated location, date, and time.
B. No claim for a refund of unused services will be granted in the event that a client and his family are forced to end the journey for any reason, such as illness, death, or loss of any travel papers. Even if a client is unable to arrive at the tour's starting point for whatever reason, such as lost luggage or travel documents, his reservation will be classified as a "no show" on the tour, and 100% cancellation fees will be assessed.
C. If a customer uses pre-tour services, in whole or in part, or air tickets (if purchased as part of the offer), but fails to join the group for the main tour at the scheduled location or cancels the trip after using the air tickets or pre-tour arrangements, in whole or in part, it will be considered a "no show," and there will be no reimbursement for the pre-tour or main tour services that were not used.
D. Grab Journeys has the right to refuse service to any customer whose behaviour is believed to jeopardise the tour's smooth operation or pose a risk to the safety or enjoyment of other passengers. Grab Journeys shall have no obligation to any such customer.
E. The protections outlined in this agreement apply to all employees, directors, and management of Grab Journeys, as well as to Employees and Agents, but not to the independent contractors that Grab Journeys has chosen.
F. These terms are each separable from one another, and the other terms will still be fully enforceable if any of them are found to be void, illegal, or otherwise unenforceable. The complete amount paid or agreed to be paid for the tour holiday, and in no event any consequential, incidental loss or additional expense of any kind, shall constitute Grab Journeys' entire liability arising in any way out of the Contract with respect to any tour, holiday, or excursion facilities.
G. Booking is subject on the customer purchasing travel insurance. The cost of the client's optional travel insurance is their responsibility. Grab Journeys won't help you find any travel insurance and won't do so.
H. The prices listed in this brochure have been determined using the exchange rate in effect at the time it was printed. Grab Journeys has the right to modify the prices listed in this brochure in the event that fuel prices rise, suppliers impose special or high season fees, airline or rail fares increase before the departure date, or other extenuating circumstances arise. All such price increases shall be paid in full by the Client prior to the departure.
I. Grab Journeys shall be released from all obligations under or arising from this Contract and the Client shall be deemed to have relinquished/abandoned all of his rights under or arising from this Contract if no claim or action is brought against Grab Journeys within 15 days of the last day of the domestic or international tour.
J. The contract is with the client's travel agent and Grab Journeys is a supplier to the client's travel agent if the client makes a booking with that agent that includes, but is not limited to, Grab Journeys arrangements.
K. If Grab Journeys publishes a travel plan granting a discount or other benefit, Grab Journeys shall have the sole right to terminate that plan or discount at any time, barring the publication of an explicit guarantee to the contrary.